Last updated: September 15, 2026
This Privacy Policy describes how Creatini Group, a real estate advisory team operating under eXp Realty ("we," "us," or "our"), collects, uses, shares, and protects personal information when you visit this website, contact us, request real estate services, or otherwise interact with us. By using this website or communicating with us, you acknowledge the practices described here.
We may collect information you provide directly, including your name, email address, phone number, mailing address, property interests, budget range, timeline, and any information you submit through an inquiry, showing request, contact form, email, phone call, text message, or social media interaction.
We may also collect communications and related records, including email and text message content, communication history, timestamps, delivery status, and records of consent or opt-out requests. We may receive information from referrals, publicly available property records, social media platforms, multiple listing services, real estate service providers, analytics providers, and other sources permitted by law.
When you use this website, we and our service providers may automatically collect information about your device and website activity, including IP address, browser type, device type, operating system, pages viewed, referring pages, general location inferred from IP address, and interactions with the website.
We may use personal information to respond to inquiries; provide requested real estate services; coordinate appointments, showings, and transaction-related communications; provide customer support; maintain communication and client relationship records; improve our website and services; protect against fraud and security incidents; comply with legal obligations; and send communications where permitted by law.
We send marketing or promotional communications only where permitted by law and where any required consent has been obtained. Consent to receive marketing messages is not a condition of purchasing or receiving real estate services.
With your consent, or when otherwise permitted by law, we may send text messages related to customer support, requested property information, appointment and showing coordination, missed-call follow-up, transaction-related updates, and other communications you request.
You may opt in by submitting the Contact form at https://creatinigroup.com/contact and separately checking the optional SMS consent box. Mobile Phone is required and the SMS box is unchecked by default; email/call consent is separate. Customers may also text +1 617-337-3891 first to request a response to that specific inquiry. No verbal, paper, QR, or imported-list opt-in is used. Marketing or promotional text messages are not part of this campaign.
You may cancel SMS messages at any time by replying STOP. After you send STOP, we will send a confirmation message when required or appropriate, and you will no longer receive messages from that SMS program unless you opt in again.
For assistance, reply HELP to any message, or contact us at [email protected].
Message frequency varies based on your interaction with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to deliver messages, maintain systems, or support our services, but they may use personal information only to provide services to us and not for their own marketing.
We may use artificial intelligence and other automated tools to help organize communications, draft responses, improve service, and provide information. All client-facing communications are reviewed and sent by a licensed team member. AI-generated or AI-assisted information may contain errors or omissions and should not be treated as legal, tax, financial, lending, appraisal, or other professional advice. Please consult qualified professionals for advice specific to your circumstances.
We may share personal information with service providers that support our operations, including website hosting, customer relationship management, email, communications, analytics, artificial intelligence, IT, marketing, and transaction-support providers. We may also share information with our brokerage, professional advisors, government authorities when required by law, or parties involved in a business transaction, subject to applicable law.
We do not sell personal information for money. We do not share mobile phone numbers or SMS consent with third parties for their own marketing or promotional purposes.
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, understand website activity, remember preferences, measure communications, and improve our services. You can manage cookies through your browser settings. Disabling cookies may affect certain website functions.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal information we maintain about you. You may also have rights to opt out of certain marketing, targeted advertising, or data-sharing practices. To make a request, contact us using the information below. We may need to verify your identity before responding.
This website and our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
This website may contain links to third-party websites and services, including listing platforms, mortgage providers, and social media. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be posted on this page, and your continued use of the website after changes are posted constitutes acknowledgment of the updated policy.
For questions about this Privacy Policy, our SMS program, or your personal information, contact us at: